Disaster Resources - After the Storm
Post-Disaster: What You Can Do
Disaster Assistance for Agents/Agencies
Funding:
Trusted Choice Disaster Relief Fund
Assists Big "I" members and their staff in the event of unrecoverable losses caused by a hurricane or other natural disaster.
Catastrophe Extra Expense Coverage
If your agency's E&O insurance is with Westport or First Specialty, you may be eligible for the "Additional Coverage for Catastrophe Extra Expense" provision. Check your E&O policy or contact a member of IIANC’s E&O Department with questions: Gina Stallings gstallings@iianc.com or 888-275-8915 or Denise Miller dmiller@iianc.com or 888-275-8913.
Disaster Loan Assistance from the U.S. SBA
Businesses, private nonprofits, homeowners and renters that are located in a declared disaster area and meet other eligibility requirements can apply for federal disaster loans from the U.S. Small Business Association to help repair or replace damaged real estate, equipment, inventory and personal property.
September 2024: SBA Disaster Loans for Homeowners and Renters Flyer
September 2024: SBA Disaster Loans for Businesses and Non-Profits
InsurBanc
InsurBanc understands the agent’s important role in the aftermath of these devastating weather events. We are ready to help you with short term loans to bridge the gap while waiting for emergency funds to become available. For our banking clients, we are also ready to assist you in accessing your accounts and lines of credit even if you have difficulty getting back to your office. We hope to hear from you and remain hopeful for your safety. For more details, contact InsurBanc at 1-866-467-2262 | Member FDIC, Equal Housing Lender
September 30, 2024: Notice from InsurBanc
Emergency Supplies:
Use of the IIANC Building in Cary, NC (space permitting)
IIANC's 17,000 sq. foot building has space available for your agency, should you need a place to setup. We are fully-covered with a back-up generator and WiFi is available. If you need the space, please contact Aubie Knight at aknight@iianc.com or 919-863-6546 or Judy McNeill at jmcneill@iianc.com or 919-863-6520.
Emergency Resources:
- North Carolina Department of Public Safety: For questions including what to do if you cannot reach a loved one.
- American Red Cross: Disaster relief and support services.
- Disaster Assistance: Housing, food, and financial relief.
- Disaster Distress Helpline: Those dealing with the impacts of the hurricane can call 1-800-985-5990 for emotional support.
- Shelters: Nearby shelters and other forms of emergency housing.
- Live Traffic Updates and Road Conditions: Check current conditions before traveling.
- North Carolina Emergency Management: Track local responses to the hurricane.
- Power Outages: Information on local outages and restoration times.
- County-Specific Information
Claims Information
This area will be updated with specific information from carriers regarding filing claims and other pertinent info after a disaster.
NC Carriers with Claims Contact Info
IIANC has compiled a list of carriers in North Carolina with the designated phone number and website for claims filing as easy reference.
Insurance Company Directory Search
If you don't see a carrier included on the above list, use this helpful tool from the NCDOI to search for a specific carrier and contact info.
Submit Claims Forms Offline
No internet access? AVYST is available anywhere, anytime - no internet service needed! Go ahead and download their eForms Wizard for free (before any potential internet access is lost!)
IIANC Emergency Contact Information
If your agency needs assistance, please let us know. Contact information for IIANC's senior management team is below.
Aubie Knight, Chief Executive Officer
aknight@iianc.com, 888-274-6897
Rebecca Shigley, Chief Executive Officer
rshigley@iianc.com, 888-275-8912
Brad Faulkner, Chief Financial Officer
bfaulkner@iianc.com, 919-863-6543
Royce Henderson, VP Finance & Operations
rhenderson@iianc.com, 888-277-7623
Joe Stewart, VP Governmental Affairs
jstewart@iianc.com, 888-275-8911
Rena Todd, VP Marketing
rtodd@iianc.com, 919-863-6540
NCDOI Victim Assistance Centers and Insurance Camps
The North Carolina Department of Insurance (NCDOI) has established Victim Assistance Centers and Insurance Camps across the hardest-hit areas to help those impacted by Hurricane Helene with insurance claims and disaster relief. These centers, set up in coordination with local agencies, will be open for the next three weeks. For a full list of locations, dates, and services available, click below to visit the NCDOI's Disaster Response Page, which is regularly updated with the latest recovery efforts.
How can IIANC help?
Please let us know.
IIANC wants to support our member agents who need assistance in the aftermath of the impact of hurricanes and other natural disasters. Please let us know how we can assist you by completing the questionnaire below. We will do our best to connect your agency in need with those NC agents who have volunteered to help you.
NC Department of Insurance Resources
Notices from the NCDOI
Notices and information from the North Carolina Department of Insurance will be posted here as they are received by IIANC.
October 31, 2024: Bulletin - 24-B-18 Advisor Regarding Helene FEMA-Related Coverage Inquiries
October 28, 2024: Amended NCDOI Bulletin 24-B-14 - Activating Disaster Mediation Program - Helene and amended Commissioner of Insurance Order
October 1, 2024: Bulletin 24-B-14 Activation of Disaster Mediation Program - Tropical Storm Helene
October 1, 2024: COI Order - Disaster Mediation Program - TS Helene
September 30, 2024: NCDOI Hurricane Helene Response & Recovery Website
September 30, 2024: COI Order - Tropical Storm Helene
September 30, 2024: Bulletin 24-B-13 Tropical Storm Helene
HurriClaims Center
The NCDOI HurriClaims Center is a great resource for information before, during and after a storm. The site contains a disaster preparedness guide and claims toolkit for consumers as well as info on disaster mediation, flood insurance, FAQs and important contact information. Visit NCHurriClaims.com
Insurance/Claims Info for Your Customers
Notices from FEMA/NFIP
Notices and information from the the National Flood Insurance Program at FEMA will be posted here as they are received by IIANC.
October 11, 2024: FEMA/NFIP Extends Premium Payment Grace Period for NC
- Due to the numerous disruptions arising from recent hurricane events in Florida, Georgia, North Carolina, South Carolina, Tennessee, Kentucky and Virginia, the National Flood Insurance Program (NFIP) is extending its grace period for renewal payments up to November 26, 2024 to allow policyholders in those states more time to pay their premiums.
- This means that policyholders in Florida, Georgia, North Carolina, South Carolina, Tennessee, Kentucky and Virginia will be allowed to renew their policies up to 90 days after the expiration date by paying their premium without a lapse in coverage. The usual renewal grace period is 30 days.
- FEMA is aware of the many hardships policyholders may be experiencing during these serious storms. The National Flood Insurance Program will continue to monitor the situation and post updates to this guidance on https://nfipservices.floodsmart.gov/wyobulletin2024.html as necessary.
Property Insurance Issues After Hurricane Events
This summary by IIANC is presented for general information and is not intended to replace the insurance policy. Please read your policy for the complete description of coverages and the limitations on, and exclusions from, coverages.
Flood Insurance Claims Handbook
FEMA and the National Flood Insurance Program have prepared a detailed handbook to guide consumers through the process of filing a claim and appealing the decision on a claim, if necessary.
- Video: How to Document Damage
- Fact Sheet: Starting Your Recovery: FEMA’s Flood Insurance Claims Process
- Website: How to Document Damage and Start Clean-Up
- Booklet: Recovering Financially After a Flood
Information from Selective Insurance Company
Selective insures many customers of IIANC member agencies through the Big "I" Flood Insurance Program and has provided the following info to help in processing flood claims.