Preparing for a Disaster: What You Can Do

Disaster Preparation/Planning

Before a storm or natural disaster hits is the time to prepare so that your agency is able to resume operations as quickly as possible. Not only will your agency have to possibly recover from the destruction but it will likely create long hours in the following weeks as your staff helps customers with claims.  Prepare for a hurricane or disaster by getting ahead now:  Develop a plan, monitor storms and be ready to volunteer or accept volunteer assistance if needed.  

NFIP Resources

The National Flood Insurance Program (NFIP) has pulled together a suite of resources for you. Help your clients prepare by sharing information on what to do before a flood. And after the flood, agents are often the first point of contact to begin the recovery process.  FEMA/NFIP has created a printable Hurricane Resources List to help you.
In addition, the NFIP Resource Library contains informational videos, post-disaster photography, customizable post cards and ready-to-use fact sheets to help you tell the story of flood risk and drive policy sales. We encourage you to distribute marketing resources during client meetings, on social media, in marketing emails, on company websites, and beyond. 
All of these resources, including the Cost of Flooding Tool, can be found on
Download the FEMA Mobile App (IN ENGLISH AND SPANISH)
FloodSmart – website for consumers

FloodSmart for Agents – website for agents


Before a Flood

Hurricane Season Campaign Resources – online resources specifically for insurance agents (MANY MATERIALS IN SPANISH)

NFIP Resource Library  -- year-round resources on flood insurance (MANY MATERIALS IN SPANISH)

Understanding Flood Loss Avoidance – pre-event recommendations (IN ENGLISH AND SPANISH)

Cost of Flooding Tool  -- interactive tool for insurance agents to explain how much uninsured flooding can cost


During a Flood

Flood Safety Social Media Tool Kit (ENGLISH VERSION)

National Weather Service Social Media Tool Kit


After a Flood

Starting Your Recovery (IN ENGLISH AND SPANISH)

How to File a Flood Insurance Claim (IN ENGLISH AND SPANISH)

How Do I Start My Flood Claim? (ENGLISH)

How Do I Start My Flood Claim (SPANISH)

Coming Home After a Flood

Proof of Loss

Who’s Knocking at Your Door? (IN ENGLISH AND SPANISH)

Disaster Survivors with Flood or Homeowners/Renters Insurance are Encouraged to Apply for Disaster Assistance

What You Need To Know: Housing Inspections

ACT Launches Disaster Planning Resource

Disasters, natural or otherwise, can hit any time and without notice. The Agents Council for Technology (ACT) wants to help you prepare your employees, physical office, data and systems with procedures to implement when disaster strikes.
The new ACT disaster planning resource will help you navigate the things you need to consider before a disaster, such as steps to take during a disaster and tips for operating after disaster strikes. The resource includes a risk assessment to help you determine your agency's definition of “disaster," which may vary based on location.
A good disaster plan enables you to focus on recovery and service, not searching for critical data or piecing together the tools you need to work. Complete and save the PDF form and document how your agency will continue providing services without power, phone and internet connections, and even a physical office location. 


Disaster Planning Recommendations

In addition to basic disaster preparation and collecting supplies, there are some insurance agency specific things that you will want to take care of beforehand and keep in mind following the storm to make sure you can provide the best service to your customers. Special thanks to IIANC member Danny Cook, for sharing many of these tips based on his experience following Hurricane Matthew’s devastating effects on his area in 2016.
Disaster Planning Recommendations for Agencies
Make a Disaster Plan and Emergency Kit
You should have a disaster plan and emergency kit in place for both the office and at home. The following site provides some great recommendations and lists for developing your emergency plans.

Volunteer to Help
If you are willing to help fellow IIANC members in impacted areas as they work with customers, process claims, etc. should the need arise, please sign up below.
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