IIANC has developed this Disaster Resource Center to make sure our members  have the information and resources needed to handle questions and issues that could arise should a hurricane or other storm affect North Carolina this year.  Please check back as it will be continually updated as new information is received.

Disaster Preparation/Planning

Before a storm or natural disaster hits is the time to prepare so that your agency is able to resume operations as quickly as possible. Not only will your agency have to possibly recover from the destruction but it will likely create long hours in the following weeks as your staff helps customers with claims.  Prepare for a hurricane or disaster by getting ahead now:  Develop a plan, monitor storms and be ready to volunteer or accept volunteer assistance if needed.  

Disaster Planning Recommendations

In addition to basic disaster preparation and collecting supplies, there are some insurance agency specific things that you will want to take care of beforehand and keep in mind following the storm to make sure you can provide the best service to your customers. Special thanks to IIANC member Danny Cook, for sharing many of these tips based on his experience following Hurricane Matthew’s devastating effects on his area in 2016.
Disaster Planning Recommendations for Agencies

Make a Disaster Plan and Emergency Kit
You should have a disaster plan and emergency kit in place for both the office and at home. The following site provides some great recommendations and lists for developing your emergency plans.

Volunteer to Help
If you are willing to help fellow IIANC members in impacted areas as they work with customers, process claims, etc. should the need arise, please sign up below.
Sign Up Now

Disaster Assistance for Agents/Agencies

Trusted Choice Disaster Relief Fund

Assists Big "I" members and their staff in the event of unrecoverable losses caused by a hurricane or other natural disaster.  
Learn More

Castastrophe Extra Expense Coverage

If your agency's E&O insurance is with Westport or First Specialty, you may be eligible for the "Additional Coverage for Catastrophe Extra Expense" provision. Check your E&O policy or contact a member of IIANC’s E&O Department with questions: Gina Stallings (gstallings@iianc.com / 888-275-8915) or Denise Miller (dmiller@iianc.com / 888-275-8913).

Disaster Loan Assistance from the U.S. SBA

Businesses, private nonprofits, homeowners and renters that are located in a declared disaster area and meet other eligibility requirements can apply for federal disaster loans from the U.S. Small Business Association to help repair or replace damaged real estate, equipment, inventory and personal property.   
Learn More


Flood Insurance Info for Your Customers

National Flood Insurance Program Coverage Summary

Use the NFIP Coverage Summary to help your customers understand their flood insurance policy. It provides general information about deductibles, what is and is not covered by flood insurance, and how items are valued at time of loss. 
Download Coverage Summary

Flood Insurance Claims Handbook

FEMA and the National Flood Insurance Program have prepared a detailed handbook to guide consumers through the process of filing a claim and appealing the decision on a claim, if necessary. 
Download Claims Handbook
Visit NFIP Site for Latest Info for Customers

Information from Selective Insurance Company

Selective insures many customers of IIANC member agencies through the Big "I" Flood Insurance Program and has provided the following info to help in processing flood claims. 
Understanding the Claims Process
Resources to Help Prepare For and Recover from a Flood


The NCJUA/NCIUA has specific procedures for filing claims for named and non-named storms. Directions for Policyholders, Producers and Member Insurers can be found on their website.
General Claims / Catastrophes Info and Procedures
How to File a Claim and Other Named Storm Procedures
Named Storm Alerts

NC Department of Insurance Resources

HurriClaims Center

The NCDOI Hurriclaims Center is a great resource for information before, during and after a storm. The site contains a disaster preparedness guide and claims toolkit for consumers as well as info on disaster mediation, flood insurance, FAQs and important contact information.
Visit NCHurriClaims.com

Bulletins & Information

This section will be updated as timely information is released by the NCDOI related to a storm/disaster.

IIANC Emergency Contact Information

​If your agency needs assistance, please let us know. Contact information for IIANC's senior management team is below.

Email: Office Phone:
Aubie Knight, Chief Executive Officer aknight@iianc.com 888-274-6897
Royce Henderson, VP Finance & Operations rhenderson@iianc.com   888-277-7623
Rebecca Shigley, VP Agency Resources rshigley@iianc.com 888-275-8912
Natalie Simpson, VP Member Experience nsimpson@iianc.com 888-277-6340
LuAnn Wooters, VP Professional Development lwooters@iianc.com 888-275-8908

Agents Helping Agents and Others
IIANC members are known for their generosity in helping others in need. Find ways you can provide aid to fellow independent agents or communities following a disaster.

Claims Contact Info

This area will be updated with specific information from carriers regarding filing claims and other pertinent info after a disaster. 

NC Carriers with Claims Contact Info
IIANC has compiled a list of carriers in North Carolina with the designated phone number and website for claims filing as easy reference.
Access Carrier List

Insurance Company Directory Search
If you don't see a carrier included on the above list, use this helpful tool from the NCDOI to search for a specific carrier and contact info.
Access Company Directory