Post-Disaster: What You Can Do

Disaster Assistance for Agents/Agencies

FUNDING

Trusted Choice Disaster Relief Fund

Assists Big "I" members and their staff in the event of unrecoverable losses caused by a hurricane or other natural disaster.
Learn More
  

IIANC Catastrophe Fund

IIANC's Catastrophe Fund offers IIANC members the opportunity to receive funding to help get your agency up and running again after a disaster. Interest-free cash loans are also available for IIANC members. For more information, contact Royce Henderson at rhenderson@iianc.com or 919-863-6512.
  

Catastrophe Extra Expense Coverage

If your agency's E&O insurance is with Westport or First Specialty, you may be eligible for the "Additional Coverage for Catastrophe Extra Expense" provision. Check your E&O policy or contact a member of IIANC’s E&O Department with questions: Gina Stallings (gstallings@iianc.com / 888-275-8915) or Denise Miller (dmiller@iianc.com / 888-275-8913).
   

Disaster Loan Assistance from the U.S. SBA

Businesses, private nonprofits, homeowners and renters that are located in a declared disaster area and meet other eligibility requirements can apply for federal disaster loans from the U.S. Small Business Association to help repair or replace damaged real estate, equipment, inventory and personal property.   
Learn More
 

InsurBanc

InsurBanc understands the agent’s important role in the aftermath of these devastating weather events.  We are ready to help you with short term loans to bridge the gap while waiting for emergency funds to become available.  For our banking clients, we are also ready to assist you in accessing your accounts and lines of credit even if you have difficulty getting back to your office.  We hope to hear from you and remain hopeful for your safety. For more details, contact InsurBanc at 1-866-467-2262 | Member FDIC, Equal Housing Lender
  

The Golden LEAF Foundation

The Golden LEAF Foundation is now accepting grant applications for the N.C. Hurricane Florence Relief Fund. The fund was activated by Gov. Roy Cooper to respond to unmet needs of survivors, including housing, food, clothing, and other expenses. All funding will be used for grants to support local governments and 501(c)(3) nonprofit organizations providing direct assistance to survivors. Cooper has asked Golden LEAF to administer the N.C. Hurricane Florence Relief Fund grants. Click here for more information
 

EMERGENCY SUPPLIES
Use of the IIANC Building in Cary, NC (space permitting)

IIANC's 17,000 sq. foot building has space available for your agency, should you need a place to setup. We are fully-covered with a back-up generator and WiFi is available. If you need the space, please contact Aubie Knight at aknight@iianc.com or 919-863-6546 or Royce Henderson at rhenderson@iianc.com or 919-863-6512.
 


 

Insurance/Claims Info for Your Customers

*NEW* Property Insurance Issues After Hurricane Events

This summary by IIANC is presented for general information and is not intended to replace the insurance policy. Please read your policy for the complete description of coverages and the limitations on, and exclusions from, coverages.
View the summary here

 
National Flood Insurance Program Coverage Summary

Use the NFIP Coverage Summary to help your customers understand their flood insurance policy. It provides general information about deductibles, what is and is not covered by flood insurance, and how items are valued at time of loss. 
Download Coverage Summary
NFIP Resource Library
 

Flood Insurance Claims Handbook

FEMA and the National Flood Insurance Program have prepared a detailed handbook to guide consumers through the process of filing a claim and appealing the decision on a claim, if necessary. 
Download Claims Handbook
Visit NFIP Site for Latest Info for Customers
 

Information from Selective Insurance Company

Selective insures many customers of IIANC member agencies through the Big "I" Flood Insurance Program and has provided the following info to help in processing flood claims. 
Understanding the Claims Process
Resources to Help Prepare For and Recover from a Flood
  
 
 

NCJUA/NCIUA Claims

The NCJUA/NCIUA has specific procedures for filing claims for named and non-named storms. Directions for Policyholders, Producers and Member Insurers can be found on their website.
September 10, 2019: Hurricane Dorian Operating Procedures
General Claims / Catastrophes Info and Procedures

How to File a Claim and Other Named Storm Procedures
Named Storm Alerts 
 

NC Department of Insurance Resources

Notices from the NCDOI

*NEW* November 6, 2019: Amended Order Activating the NCDOI Disaster Mediation Program
*NEW* November 6, 2019: Amended Bulletin - Activation of NCDOI Disaster Mediation Program
October 22, 2019: Bulletin 19-B-04 Individual Assistance Hurricane Dorian
October 22, 2019: Commissioner Disaster Order
October 7, 2019: Activation of NCDOI Disaster Mediation Program
October 7, 2019: Order Activating the NCDOI Disaster Mediation Program
September 6, 2019: Hurricane Dorian Wind/Hail CAT Loss Claims Adjusting Requirements 

HurriClaims Center

The NCDOI Hurriclaims Center is a great resource for information before, during and after a storm. The site contains a disaster preparedness guide and claims toolkit for consumers as well as info on disaster mediation, flood insurance, FAQs and important contact information.  Visit NCHurriClaims.com
  
 

IIANC Emergency Contact Information

​If your agency needs assistance, please let us know. Contact information for IIANC's senior management team is below.

Email: Office Phone:
Aubie Knight, Chief Executive Officer aknight@iianc.com 888-274-6897
Rebecca Shigley, Chief Operating Officer rshigley@iianc.com 888-275-8912
Brad Faulkner, Chief Financial Officer
bfaulkner@iianc.com 919-863-6543
Royce Henderson, VP Finance & Operations rhenderson@iianc.com
888-277-7623
Natalie Simpson, VP Member Experience nsimpson@iianc.com 888-277-6340
Joe Stewart, VP Governmental Affairs
 jstewart@iianc.com 888-275-8911
LuAnn Wooters, VP Professional Development lwooters@iianc.com 888-275-8908
 
Email: Office Phone:
Aubie Knight, Chief Executive Officer aknight@iianc.com 888-274-6897
Rebecca Shigley, Chief Operating Officer rshigley@iianc.com 888-275-8912
Brad Faulkner, Chief Financial Officer
bfaulkner@iianc.com 919-863-6543
Royce Henderson, VP Finance & Operations rhenderson@iianc.com
888-277-7623
Natalie Simpson, VP Member Experience nsimpson@iianc.com 888-277-6340
 Joe Stewart, VP Governmental Affairs
 jstewart@iianc.com 888-275-8911
LuAnn Wooters, VP Professional Development lwooters@iianc.com 888-275-8908
 
Email: Office Phone:
Aubie Knight, Chief Executive Officer aknight@iianc.com 888-274-6897
Rebecca Shigley, Chief Operating Officer rshigley@iianc.com 888-275-8912
Brad Faulkner, Chief Financial Officer
bfaulkner@iianc.com 919-863-6543
Royce Henderson, VP Finance & Operations rhenderson@iianc.com
888-277-7623
Natalie Simpson, VP Member Experience nsimpson@iianc.com 888-277-6340
 Joe Stewart, VP Governmental Affairs
 jstewart@iianc.com 888-275-8911
LuAnn Wooters, VP Professional Development lwooters@iianc.com 888-275-8908
 
Email: Office Phone:
Aubie Knight, Chief Executive Officer aknight@iianc.com 888-274-6897
Rebecca Shigley, Chief Operating Officer rshigley@iianc.com 888-275-8912
Brad Faulkner, Chief Financial Officer
bfaulkner@iianc.com 919-863-6543
Royce Henderson, VP Finance & Operations rhenderson@iianc.com
888-277-7623
Natalie Simpson, VP Member Experience nsimpson@iianc.com 888-277-6340
 Joe Stewart, VP Governmental Affairs
 jstewart@iianc.com 888-275-8911
LuAnn Wooters, VP Professional Development lwooters@iianc.com 888-275-8908
 

Claims Information

This area will be updated with specific information from carriers regarding filing claims and other pertinent info after a disaster. 

NC Carriers with Claims Contact Info
IIANC has compiled a list of carriers in North Carolina with the designated phone number and website for claims filing as easy reference.
Access Carrier List

Insurance Company Directory Search
If you don't see a carrier included on the above list, use this helpful tool from the NCDOI to search for a specific carrier and contact info.
Access Company Directory 
 

Submit Claims Forms Offline

No internet access? AVYST is available anywhere, anytime - no internet service needed! Go ahead and download their eForms Wizard for free (before any potential internet access is lost!)
Download Now